Customer Service Advisor - Full Time
At Tegiwa, we're a rapidly growing company with a passionate team and big dreams for the future. We're in search of a new team member who shares our positive outlook and drive, and who is excited to be a part of our growth. If you're a car enthusiast, you'll fit right in with our friendly, relaxed, and social workplace filled with like-minded individuals.
We're looking for a Customer Service advisor to join our team and take care of all sales-related interactions with our customers. This office-based position includes, but is not limited to, handling telephone orders and queries, responding to customer emails, and assisting customers in-store.
Main Duties
As a Customer Service Representative at Tegiwa, your responsibilities will include:
- Providing prompt and professional responses to customer inquiries through emails, social media messages, telephone calls, live chat, and in-store interactions.
- Keeping customers informed of any changes in lead times and updating them on the status of their orders.
- Resolving complex customer questions by collaborating with suppliers and other internal teams, including Purchasing, Goods-In, and Warehouse.
- Working closely with the wider team to continuously enhance systems and processes to ensure exceptional customer service.
- Performing various administrative tasks as needed.
Requirements
The ideal candidate for the Customer Service Representative role at Tegiwa should have:
- Strong customer service experience as a pre-requisite.
- A knack for building and maintaining positive relationships with both customers and colleagues.
- Exceptional verbal and written communication skills.
- A proactive and self-motivated attitude, combined with empathy and patience.
- The ability to manage multiple tasks efficiently and prioritize workloads.
- A strong commitment to teamwork and a willingness to go above and beyond to support the team.
- A passion for cars and automotive aspects is a plus, but not required.
Desirable
The ideal candidate should possess:
- Familiarity with e-commerce and order management software, such as Magento and Linnworks.
- A comprehensive understanding of the Tegiwa brand and its product offerings.
- An in-depth knowledge of cars and performance parts from a mechanical perspective.
What Will I Get In Return?
- Attractive compensation packages.
- Good working hours of Monday to Friday, 9:00 AM to 5:00 PM, with an additional Sunday once a month.
- Level 2 Customer Service Practitioner qualification.
- A friendly and relaxed work environment with a team of individuals who share your passion.
- Convenient on-site parking.
- Employee discounts on products and services.
Position Details
- Salary: £14,722.50 - £24,500
- Hours: Monday to Friday, 9:00 AM to 5:00 PM, with an additional Sunday (9:00 AM to 1:00 PM) once a month.
- Start Date: Immediate start available.
- Location: Tegiwa HQ (Staffordshire, ST3 1HZ).
- ***Apprenticeship Position Is Also Available***
